Returns & Exchanges
At Dixxon Flannel Co., we stand by the quality of our gear and want to ensure you are completely satisfied with your purchase. If your order isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unwashed and unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Option
Choose whether you would like to exchange your item for a different size, receive store credit, or request a refund to your original payment method.
Pack and Ship
Print your prepaid shipping label, securely pack your items in their original packaging, and drop the package off at any authorized carrier location.
Processing and Completion
Once our warehouse receives and inspects your return, we will process your exchange or refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing